photo of Indi Young Indi Young • San Francisco, California

Icon for TwitterIndi Young is an independent consultant. She helps teams with person-focused research, product strategy, and experience flow. She has been a trailblazer of experience design since the dot-com boom, using her roots in computer science to help people adopt a neutral, well-considered mindset. In 2001 she was a founder of Adaptive Path, the San Francisco experience design agency. In 2008, her book Mental Models, introducing mental model diagrams, was published. Her second book, Practical Empathy, was released in 2015. She writes articles, conducts workshops and webinars, and speaks about the importance of pushing the boundaries of your perspective. You can follow her on Twitter @indiyoung and access many resources on her website

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